Compassionate Funeral Services Assistant

Service Corporation International; Fort Wayne (IN); On-site; USD 32,000 - 38,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations, greet families, answer inquiries, and assist during services and visitations. The role requires compassion, strong communication, and a professional demeanor in a sensitive environment.

Responsibilities include preparing for services, handling documents, assisting with remains, driving when needed, and maintaining office systems.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and other keepsakes.
• Prepares documents related to services, cremations, maintenance as directed by management.
• Assists with preparation of remains, including dressing and lifting, or operation of crematory as permitted by law.
• Performs office duties: answering phones, operating fax, computer, phone system, debit card machine, typewriter, postage meter, scales, and stereo/video system.
• Run errands for floral delivery, supplies, documents, etc.
• Acts as usher and may park cars or handle transportation.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, memorial and funeral services including setup and delivery of items.
• Greets and assists client families entering the office for information.

Skills

Compassion

Verbal & written communication

Team player

Education

High school diploma or equivalent

Tools

MS Office Suite

Databases

Job description

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations, greet families, answer inquiries, and assist during services and visitations. The role requires compassion, strong communication, and a professional demeanor in a sensitive environment.

Responsibilities include preparing for services, handling documents, assisting with remains, driving when needed, and maintaining office systems.