Compassionate Family Services Sales Counselor

Service Corporation International; Fulton (MO); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Fulton, MO to serve families with compassionate, personalized service, grow revenue, and act as the primary contact for the families served. The role supports the transition from at-need services through aftercare while coordinating with funeral directors and cemetery staff.

Responsibilities include prospecting, referrals, presentations, maintaining activity levels, and building trust with families.

Qualifications

• High school diploma or equivalent or 1-2 years of college
• 1-2 years of customer service or sales experience preferred

Responsibilities

• Lead generation: prospecting 1-2 hours daily
• Obtain referrals from families served
• Explain and present to families
• Maintain activity levels for productivity
• Build relationships with families
• Respond to inquiries promptly and professionally
• Understand family needs and offer value solutions
• Stay in touch to ensure satisfaction
• Prepare for appointments with professionalism
• Follow through on customer problems and requests
• Build trust to gain referrals
• Educate families on pre-planning benefits
• Collaborate with funeral directors and staff to provide seamless service
• Review previous services to support current needs

Skills

Customer service

Sales

Presentation

Empathy

Driving

Computers & software

Education

High school diploma or equivalent

1-2 years college or equivalent

Tools

Computers & software

Job description

Service Corporation International is seeking a Family Service Counselor in Fulton, MO to serve families with compassionate, personalized service, grow revenue, and act as the primary contact for the families served. The role supports the transition from at-need services through aftercare while coordinating with funeral directors and cemetery staff.

Responsibilities include prospecting, referrals, presentations, maintaining activity levels, and building trust with families.