Compassionate Family Services Concierge

Sci Corp; Whittier (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan with 公司

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismem

Dependent Life Insurance

Flexible Spending Accounts

Health Savings Account with Company Co

Job summary

SCI Shared Resources, LLC in Whittier, CA is seeking a compassionate Front Desk Receptionist to greet grieving families, coordinate arrangements with counselors, and manage multi-tasking in a high-paced office.

You will maintain the front desk, guide families to viewing rooms, prepare information folders, handle calls with empathy, and support staff with daily reports and supply orders; a background in customer service and basic PC skills are required.

Qualifications

• Warmth, compassion, and empathy when assisting grieving families.
• Diplomacy under pressure in busy front-desk duties.
• Ability to multi-task, prioritize, and manage interruptions daily.
• Strong communication and active listening skills.
• Cultural sensitivity to the diverse Rose Hills community.
• Basic PC skills with MS Word, Excel, and Outlook.
• HMIS familiarity.
• Bilingual abilities are a plus.

Responsibilities

• Oversee the Arrangement Desk/Stateroom Reception areas, keeping them clean and professional appearing.
• Present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.
• Multi-task, set priorities, and organize work in a high paced environment.
• Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources.
• Research family information before families meet with counselors.
• Assign families to Arrangement Counselors using the UP-System.
• Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette.
• Accept, inventory, and log clothing and personal items of the deceased with notes on special requests.
• Forward personal effects to Quality Control.
• Confirm accurate information while greeting families and scheduling appointments.
• Greet families and guests diplomatically while handling interruptions and deadlines.
• Follow-up with staff to ensure families are cared for with high service.
• Prepare appointment slips for the following day.
• Information material displayed at the Front Desk must be kept current.
• Prepare information folders and distribute to families.
• Learn Concierge duties as needed.
• Provide directions to Rose Hills and proper viewing rooms.
• Give service and viewing time information to families, florists, and visitors.
• Direct and assist families to viewing rooms and chapels.
• Ensure visitation rooms are prepared to receive families.
• Print and distribute daily reports.
• Inventory and order supplies as needed.
• Maintain coffee service for families and guests.
• Adhere to Company policies and safety rules.
• Act on customer complaints to provide satisfactory resolution.
• Understand and achieve annual SMART goals.
• Participate in training and skill development opportunities.

Skills

Warmth and empathy

Diplomacy under pressure

Multitasking

Communication skills

Cultural sensitivity

Bilingual (plus)

Basic PC skills

Education

Two years in a fast-paced customer service environment

Some college classes preferred, or equivalent

Tools

MS Word

Excel

Outlook

HMIS familiarity

Job description

SCI Shared Resources, LLC in Whittier, CA is seeking a compassionate Front Desk Receptionist to greet grieving families, coordinate arrangements with counselors, and manage multi-tasking in a high-paced office.

You will maintain the front desk, guide families to viewing rooms, prepare information folders, handle calls with empathy, and support staff with daily reports and supply orders; a background in customer service and basic PC skills are required.