Compassionate Front Desk & Family Support Specialist

Spring Grove Cemetery & Funeral Homes; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Spring Grove Cemetery & Funeral Homes seeks a Funeral Home Receptionist to provide frontline support for families and staff with compassion and professionalism. In this role you will manage calls, greet visitors, and assist with clerical tasks in a respectful, caring environment.

You will handle inquiries, document details, and help maintain a welcoming reception area while coordinating with staff to ensure smooth service delivery and accurate information flow.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of office or telephone reception experience.
• Excellent customer service skills with a calm demeanor.

Responsibilities

• Answers incoming calls and directs callers to the appropriate staff within 3 rings.
• Takes accurate, clear, and concise messages when needed.
• Greets visitors and directs them to services or events.
• Provides general administrative and clerical support to funeral home staff.
• Receives and handles payments from families.

Skills

Customer service

Communication skills

Attention to detail

Clerical duties

Education

High School diploma or equivalent

Tools

MS Office

Job description

Spring Grove Cemetery & Funeral Homes seeks a Funeral Home Receptionist to provide frontline support for families and staff with compassion and professionalism. In this role you will manage calls, greet visitors, and assist with clerical tasks in a respectful, caring environment.

You will handle inquiries, document details, and help maintain a welcoming reception area while coordinating with staff to ensure smooth service delivery and accurate information flow.