Compassionate Front Desk Concierge for Grief Services

Service Corporation International; Whittier (CA); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Rose Hills is seeking a warm and professional Front Desk Receptionist to greet grieving families, manage scheduling with counselors, and coordinate with the care team. You will handle high-volume calls, prepare information folders, and maintain a respectful, organized reception area in a supportive environment.

The role requires empathy, strong communication, and the ability to prioritize amidst interruptions, with a typical business schedule in a mausoleum setting.

Qualifications

• Two years in a fast-paced customer service environment with warmth and compassion.
• Previous reception experience helpful
• Some college classes preferred, or equivalent

Responsibilities

• Greet families and guests diplomatically while handling interruptions and deadlines.
• Explain the Dignity Family Assistance Portfolio and Grief Management Resources.
• Direct families to Arrangement Counselors and schedule appointments.
• Answer incoming calls promptly and professionally.
• Prepare appointment slips and information folders for families.
• Maintain reception area, inventories, and logs for personal items of the deceased.
• Provide directions to Rose Hills and assist with viewing room locations.
• Support the care team with administrative tasks and customer service.

Skills

Warmth & empathy

Diplomacy under pressure

Multi-tasking

Prioritization

Communication skills

Listening skills

Cultural sensitivity

MS Office

HMIS familiarity

Bilingual

Education

Some college/classes preferred

Tools

HMIS

MS Word/Excel/Outlook

Job description

Rose Hills is seeking a warm and professional Front Desk Receptionist to greet grieving families, manage scheduling with counselors, and coordinate with the care team. You will handle high-volume calls, prepare information folders, and maintain a respectful, organized reception area in a supportive environment.

The role requires empathy, strong communication, and the ability to prioritize amidst interruptions, with a typical business schedule in a mausoleum setting.