Compassionate Family Service & Memorial Advisor

Fidelity Memorial Group Corp; Brunswick (GA); On-site; USD 40,000 - 75,000; Full time

Job summary

Fidelity Memorial Group Corp in Brunswick, GA is seeking a Family Service Counselor to help families navigate cemetery and memorialization decisions with compassion, professionalism, and care.

You will build lasting relationships, provide exceptional service during a sensitive time, and develop a successful sales career with paid training, hourly pay, and uncapped commission potential.

Qualifications

• Proven background in customer service and face-to-face relationship building.
• Enjoys meeting people and developing long-term relationships.
• Strong listening skills and emotional intelligence.
• Compassionate, confident, and professional communication.
• Experience in consultative sales, hospitality, retail, or other relationship-driven roles.
• Self-motivated, organized, and goal-oriented.
• Maintains integrity, discretion, and professionalism.
• Comfortable discussing important life decisions with individuals and families.
• No cemetery experience required; training provided.

Responsibilities

• Meet with families after a death and guide them through cemetery and memorialization with compassion and care.
• Assist families with cemetery property and memorialization arrangements.
• Provide exceptional customer service during a sensitive time.
• Build relationships based on trust, empathy, and integrity.
• Follow up with families after services to ensure needs are met.
• Educate families about advance planning options.
• Generate pre-need sales opportunities through relationship building, referrals, and outreach.
• Maintain accurate CRM activity and sales pipeline.
• Represent the cemetery with professionalism and service excellence.

Skills

Customer service

Face-to-face relationships

Active listening

Emotional intelligence

Compassionate communication

Consultative sales

Hospitality sales

Organizational skills

Goal-oriented

Integrity

Job description

Fidelity Memorial Group Corp in Brunswick, GA is seeking a Family Service Counselor to help families navigate cemetery and memorialization decisions with compassion, professionalism, and care.

You will build lasting relationships, provide exceptional service during a sensitive time, and develop a successful sales career with paid training, hourly pay, and uncapped commission potential.