Compassionate Family Service & Pre-Need Advisor

Fidelity Memorial Group Corp; Savannah (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid training

Hourly pay

Uncapped commission potential

Job summary

Fidelity Memorial Group Corp seeks a compassionate Family Service Counselor for Hillcrest Abbey West in Savannah, GA. You will guide families through cemetery and memorialization decisions with care, empathy, and professionalism.

This role blends meaningful service with a sales element, offering paid training, hourly pay, and uncapped commission potential. You’ll build lasting relationships while ensuring peace of mind for families during difficult times.

Qualifications

• Proven background in customer service and face-to-face relationship building.
• Ability to build trust, listen actively and communicate with empathy.
• Experience in consultative sales, hospitality, or retail environments.
• Self-motivated, organized, and goal-oriented with integrity and discretion.
• Comfort discussing life decisions with individuals and families.

Responsibilities

• Meet with families after a death and guide them through cemetery/memorialization processes.
• Provide exceptional customer service during sensitive times.
• Build genuine relationships based on trust and empathy.
• Follow up with families to ensure needs are met.
• Educate about advance planning options for future needs.
• Generate pre-need sales opportunities through relationships and referrals.
• Maintain CRM activity and manage sales pipeline.
• Represent the cemetery with professionalism and service excellence.

Skills

Customer service

Relationship building

Listening skills

Emotional intelligence

Communication

Consultative sales

Hospitality

Retail sales

Job description

Fidelity Memorial Group Corp seeks a compassionate Family Service Counselor for Hillcrest Abbey West in Savannah, GA. You will guide families through cemetery and memorialization decisions with care, empathy, and professionalism.

This role blends meaningful service with a sales element, offering paid training, hourly pay, and uncapped commission potential. You’ll build lasting relationships while ensuring peace of mind for families during difficult times.