Compassionate Family Care & Memorial Planning Advisor

Fidelity Memorial Group Corp; Savannah (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Fidelity Memorial Group Corp on Hillcrest Abbey East in Savannah, GA, seeks a Family Service Counselor to guide families through cemetery and memorial decisions with care and professionalism.

You will meet with families after a loss, build trust, and develop long-term relationships while promoting pre-need options. Training is provided; a background in customer service or hospitality is valued, with uncapped commission potential.

Qualifications

• Proven background in customer service and face-to-face relationship building.
• Strong listening skills and emotional intelligence for sensitive conversations.
• Compassionate, professional communication with clients and families.
• Experience in consultative sales or relationship-driven service roles.
• Self-motivated, organized, and goal-oriented with integrity.

Responsibilities

• Assisting families with cemetery property and memorialization arrangements following a death.
• Providing exceptional customer service during a sensitive and emotional time.
• Building genuine relationships based on trust, empathy, and integrity.
• Following up with families after services to ensure their needs have been met.
• Educating families about advance planning options for their own future cemetery and memorial needs.
• Generating pre-need sales opportunities through relationship building, follow-up, referrals, and community outreach.
• Maintaining accurate CRM activity and managing your sales pipeline.
• Representing the cemetery with professionalism and a commitment to service excellence.

Skills

Customer service

Face-to-face relationships

Active listening

Emotional intelligence

Compassionate communication

Consultative sales

Community outreach

Job description

Fidelity Memorial Group Corp on Hillcrest Abbey East in Savannah, GA, seeks a Family Service Counselor to guide families through cemetery and memorial decisions with care and professionalism.

You will meet with families after a loss, build trust, and develop long-term relationships while promoting pre-need options. Training is provided; a background in customer service or hospitality is valued, with uncapped commission potential.