Compassionate ER Registration & Billing Specialist

Wellstar Health System; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

Wellstar Health System is seeking a dedicated front desk/registration staff member for ER admissions. You will collect demographics, verify insurance information, and enter data into the system with attention to accuracy and privacy.

The role emphasizes compassionate customer service, liaison with patients and staff, and adherence to EMTALA and hospital policies while guiding patients through registration and financial processes.

Qualifications

• Experience in hospital front desk or patient registration is preferred.
• Ability to collect and verify demographic, financial and insurance information.
• Proficiency in data entry and using registration systems.
• Commitment to patient confidentiality and HIPAA regulations.

Responsibilities

• Interview patients to obtain complete demographic and insurance information.
• Enter patient details into the registration system and obtain required signatures.
• Read physician orders to determine procedures and instruct patients accordingly.
• Escort patients to rooms and maintain accurate account information.
• Document notes on accounts and manage self‑pay collection activity.

Skills

Patient registration

Customer service

Data entry

HIPAA compliance

Education

High school diploma or equivalent

Job description

Wellstar Health System is seeking a dedicated front desk/registration staff member for ER admissions. You will collect demographics, verify insurance information, and enter data into the system with attention to accuracy and privacy.

The role emphasizes compassionate customer service, liaison with patients and staff, and adherence to EMTALA and hospital policies while guiding patients through registration and financial processes.