Team Lead, Patient Access & Registration

WellStar Health System; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Wellstar Health System is seeking a Registration Specialist to support management in daily operations, mentoring staff, and ensuring accurate patient demographics and insurance data. You will process settlements, verify eligibility, and coordinate with providers to optimize scheduling and reimbursements.

The role emphasizes accuracy in patient information, adherence to EMTALA/HIPAA, and effective communication with patients regarding insurance and financial responsibilities.

Qualifications

• Customer service experience in healthcare settings.
• Basic computer skills and MS Office proficiency.
• Medical terminology familiarity.

Responsibilities

• Utilizes proper patient identification and armbands.
• Obtains demographic and insurance information; scans IDs/cards.
• Queries insurance eligibility and documents benefits.
• Informs patients about in/out of network status.
• Completes MSPQ and adheres to EMTALA/HIPAA requirements.
• Collects payments including ABN related amounts.
• Schedules follow-up appointments at checkout.
• Supports reimbursement through required precertifications and authorizations.
• Assists management with training and data for evaluations.
• Reviews daily audits and productivity metrics; answers workflow questions.
• Trains new staff and cross-trains current staff.
• Resolves registration issues and patient dissatisfaction.
• Reconciles liability collections and balances deposits.
• Maintains patient confidentiality and secure documents.

Skills

Customer Service

Basic Computer

MS Office

Medical Terminology

Education

High School Diploma or GED or Associates General-Preferred

CHAA - Cert Healthcare Access Associate or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Provisional

HFMA, NAHAM, AAHAM, CPC or equivalent (Upon Hire Preferred)

Job description

Wellstar Health System is seeking a Registration Specialist to support management in daily operations, mentoring staff, and ensuring accurate patient demographics and insurance data. You will process settlements, verify eligibility, and coordinate with providers to optimize scheduling and reimbursements.

The role emphasizes accuracy in patient information, adherence to EMTALA/HIPAA, and effective communication with patients regarding insurance and financial responsibilities.