Compassionate Customer Care Specialist

Block Imaging; Holt (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Block Imaging is seeking a Customer Care Representative to deliver compassionate, reliable support, acting as the vital link between customers and solutions.

You will handle inquiries by phone or email, coordinate with service, sales, logistics, and operations, and document interactions in our systems to ensure service excellence.

The role emphasizes empathy, professionalism, and clear communication to build trust and support outcomes for patients and partners.

Qualifications

• High school diploma or GED required.
• Post-secondary coursework or an associate’s degree preferred.
• Preferred experience in customer service, call centers, healthcare support or admin roles.

Responsibilities

• Serve as the primary contact for customers via phone, email, or electronic channels.
• Respond to service inquiries with accuracy and care, escalating when needed.
• Coordinate with service, sales, logistics, and operations for seamless communication.
• Document all customer interactions in company systems for continuity and reporting.
• Proactively manage follow-ups and service updates to keep customers informed.
• Identify recurring service trends and share insights with leadership.

Skills

Empathy

Professionalism

Active listening

Documentation

Multitasking

Communication

Education

High school diploma or GED

Associate degree preferred

Tools

CRM systems

Job description

Block Imaging is seeking a Customer Care Representative to deliver compassionate, reliable support, acting as the vital link between customers and solutions.

You will handle inquiries by phone or email, coordinate with service, sales, logistics, and operations, and document interactions in our systems to ensure service excellence.

The role emphasizes empathy, professionalism, and clear communication to build trust and support outcomes for patients and partners.