Empathetic Customer Care Specialist

Block Imaging Parts & Service LLC; Holt (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

Block Imaging Parts & Service LLC is seeking a Customer Care Representative to deliver compassionate, reliable support and strengthen relationships with patients, partners, and the business. You will act as the key liaison between customers and internal teams, ensuring accurate information and thoughtful problem-solving throughout the service journey.

By listening actively and communicating with empathy, you will respond to inquiries via phone or email, coordinate with service, sales, logistics,

Qualifications

• High school diploma or GED required.
• Post-secondary coursework or an associate’s degree in Business, Communications, Healthcare Administration, or a related field preferred.
• Relevant experience in customer service, call center operations, healthcare support, or administrative roles may be considered in lieu of formal education.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, or electronic channels.
• Respond to service inquiries and issues with accuracy and care, ensuring customer questions are resolved efficiently or appropriately escalated.
• Coordinate with internal teams (service, sales, logistics, and operations) to ensure seamless communication and follow-through on customer needs.
• Document all customer interactions thoroughly and accurately in company systems to support continuity, reporting, and service excellence.
• Proactively manage follow-ups and service updates, keeping customers informed and building trust throughout the service lifecycle.
• Identify recurring service challenges or trends and communicate insights to leadership to support continuous improvement initiatives.
• Uphold company standards for professionalism, compliance, and customer experience, contributing to a positive and reliable service culture.
• Other duties as assigned.

Skills

Empathy

Active listening

Communication

Documentation

Multitasking

Collaboration

Calm under pressure

Education

High school diploma or GED

Associate degree in Business, Communications, Healthcare Administration, or related

Job description

Block Imaging Parts & Service LLC is seeking a Customer Care Representative to deliver compassionate, reliable support and strengthen relationships with patients, partners, and the business. You will act as the key liaison between customers and internal teams, ensuring accurate information and thoughtful problem-solving throughout the service journey.

By listening actively and communicating with empathy, you will respond to inquiries via phone or email, coordinate with service, sales, logistics,