Patient Care & Support Specialist

Block Imaging; Holt (MI); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Block Imaging is seeking a Customer Care Representative to deliver compassionate, reliable support and connect customers with solutions. You will listen actively, communicate clearly, and document interactions to support service excellence.

The role collaborates with service, sales, logistics, and operations to ensure timely follow-up and a positive patient and partner experience. Ideal candidates have strong communication, empathy, and organization skills, with experience in customer service or

Qualifications

• High school diploma or GED is required.
• Post-secondary coursework or an associate’s degree is preferred.
• Relevant customer service experience may be considered in lieu of formal education.
• Healthcare support experience is a plus.

Responsibilities

• Serve as the primary contact for customers via phone, email, or electronic channels.
• Respond to service inquiries and issues; escalate when appropriate.
• Coordinate with internal teams to ensure seamless communication on needs.
• Document all customer interactions accurately in company systems.
• Proactively manage follow-ups and service updates with customers.
• Identify recurring service challenges and share insights with leadership.
• Uphold professionalism, compliance, and customer experience standards.
• Other duties as assigned.

Skills

Empathy

Active listening

Communication

Multitasking

Team collaboration

Education

High school diploma or GED

Associate’s degree (Business/Communications/Healthcare Admin)

Tools

CRM software

Office suite

Job description

Block Imaging is seeking a Customer Care Representative to deliver compassionate, reliable support and connect customers with solutions. You will listen actively, communicate clearly, and document interactions to support service excellence.

The role collaborates with service, sales, logistics, and operations to ensure timely follow-up and a positive patient and partner experience. Ideal candidates have strong communication, empathy, and organization skills, with experience in customer service or