Compassionate Patient Support Agent I

Color Health, Inc; United States; Remote; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, vision,

401k match

Monthly phone and wifi stipend

Annual ergonomic stipend

Generous vacation policy and holidays

Parental leave

Cancer screening resources for you and

Job summary

Color Health, Inc. is hiring an entry-level Customer Support Agent I to help patients navigate their healthcare experience. You’ll be the first point of contact, answering questions, troubleshooting issues, and delivering timely, compassionate support.

You’ll receive training on our services and SOPs, document interactions, and escalate complex cases. The role emphasizes patient privacy under HIPAA, teamwork, and meeting performance goals in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required or expected.
• Strong written and verbal communication skills to explain information clearly.
• Ability to follow SOPs and established workflows.

Responsibilities

• Respond to patient inquiries via phone, email, and SMS with timely, professional support.
• Resolve routine questions about account access, appointments, test kits, eligibility, and services.
• Conduct outbound outreach for reminders and information requests.
• Follow SOPs to ensure accurate, consistent, and efficient support.
• Document patient interactions and resolutions in support systems.
• Elevate complex or urgent concerns to the appropriate team.
• Meet performance targets for productivity, response times, quality, and satisfaction.
• Maintain HIPAA compliance and patient confidentiality.
• Collaborate with teammates and share feedback to improve processes.

Skills

Compassionate

Communication

Attention to detail

Organizational skills

Problem solving

Tech-savvy

Team player

High school diploma

Education

High school diploma or equivalent

Job description

Color Health, Inc. is hiring an entry-level Customer Support Agent I to help patients navigate their healthcare experience. You’ll be the first point of contact, answering questions, troubleshooting issues, and delivering timely, compassionate support.

You’ll receive training on our services and SOPs, document interactions, and escalate complex cases. The role emphasizes patient privacy under HIPAA, teamwork, and meeting performance goals in a fast-paced environment.