Compassionate Clinic Receptionist

Quest-Center-For-Integrative-Health-; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid time off

Professional development budget

Job summary

Quest Center for Integrative Health is seeking a Front Desk/Receptionist to join our onsite team. You will greet clients, manage multi-line calls, schedule in-person and virtual appointments, and support daily clinic operations across Medical and Behavioral Health teams.

The role emphasizes professional communication, empathy, and accuracy in intake, payments, and paperwork. Training on HIPAA and related privacy regulations is provided.

Qualifications

• 1+ year of medical reception experience preferred
• Excellent communication with empathy and professionalism
• Ability to multi-task and maintain calm under pressure
• Attention to detail and reliable cash handling
• Willingness to learn and participate in trainings (HIPAA/CFR)

Responsibilities

• Act as clinic-wide support for Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams
• Provide excellent customer service in a professional setting
• Answer multi-line phones and direct calls to the appropriate location
• Schedule appointments for in-person and virtual visits
• Utilize the SOP system for supplement purchases and payments
• Open and/or close the clinic and prepare paperwork for next day’s appointments
• Process incoming/outgoing mail and serve as clinic liaison
• Participate in required trainings (HIPAA, CFR 42 Part 2, Cybersecurity)
• Support intake across departments and screen insurance questions

Skills

Interpersonal communication

Empathy in client interactions

Punctuality

Multi-tasking

Attention to detail

Basic computer skills

Cash handling

Willingness to learn

Education

1+ year medical receptionist experience

Tools

Phone system

MS Office

Job description

Quest Center for Integrative Health is seeking a Front Desk/Receptionist to join our onsite team. You will greet clients, manage multi-line calls, schedule in-person and virtual appointments, and support daily clinic operations across Medical and Behavioral Health teams.

The role emphasizes professional communication, empathy, and accuracy in intake, payments, and paperwork. Training on HIPAA and related privacy regulations is provided.