Client-Focused Front Desk Associate – Medical Clinic

Quest Center For Integrative Health; Portland (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Health Coverage: Kaiser

403(b) retirement plan

Paid Time Off

Student Loan Forgiveness

Employee Assistance Program

Sabbatical Benefit

Paid Holidays

Professional Development budget

Hospital Indemnity Insurance

Voluntary Life and AD&D Insurance

Disability Insurance

Job summary

Quest Center for Integrative Health in Portland, OR is seeking a Front Desk/Receptionist. You will be the face of the clinic, greeting clients, handling intake and scheduling, and supporting medical and behavioral health teams.

This full-time, onsite role requires 40 hours per week, Monday–Friday, 8:30 a.m.–5:00 p.m., with occasional early shifts. Candidates should have at least 1 year of medical reception experience and strong interpersonal skills.

Qualifications

• 1+ year of medical reception experience (preferred but not required).
• Ability to work with culturally diverse clients and communities.
• Knowledge and belief in Quest Center’s mission.
• Public health or non-profit experience preferred.

Responsibilities

• Act as clinic wide support Staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.
• Provide excellent customer service in a professional setting
• Communicate with other agencies on behalf of Quest Center Clients
• Answer multi-line phones and direct calls to the appropriate location
• Check Clients in for appointments
• Schedule appointments both for in person appointments and virtual
• Utilize the SOP system for supplement purchases and payments
• Open and/or close the clinic
• Make reminder calls
• Prepare paperwork for the next day’s appointments, including legal documents and insurance forms
• Process incoming/outgoing mail
• Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients
• Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainings
• Perform project-based assignments
• Work alongside other Front Desk Team Members
• Knowledge of intake process for all departments and helping to screen questions about insurance

Skills

Customer service

Empathy

Punctuality

Multi-tasking

Attention to detail

Basic computer skills

Cash handling

Willingness to learn

Job description

Quest Center for Integrative Health in Portland, OR is seeking a Front Desk/Receptionist. You will be the face of the clinic, greeting clients, handling intake and scheduling, and supporting medical and behavioral health teams.

This full-time, onsite role requires 40 hours per week, Monday–Friday, 8:30 a.m.–5:00 p.m., with occasional early shifts. Candidates should have at least 1 year of medical reception experience and strong interpersonal skills.