Compassionate Client Care & Scheduling Coordinator

Geneva Chamber; Geneva, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Referral bonus opportunities

Growth and advancement potential

Supportive team culture

Job summary

Amada Senior Care in Geneva, IL is seeking a compassionate, highly organized Client Care & Scheduling Coordinator. This in-office role focuses on scheduling, caregiver support, and building trusted relationships with clients and families.

You will manage caregiver schedules, coordinate care plans, and respond to changes with urgency and empathy. Ideal candidates have prior home care scheduling or healthcare customer service experience, are calm under pressure, and comfortable using Axis Care and

Qualifications

• Experience in home care scheduling and caregiver scheduling.
• Ability to stay calm under pressure.
• Excellent communication and empathy.

Responsibilities

• Coordinate and manage caregiver schedules with a strong focus on client satisfaction, caregiver compatibility, consistency of care, and operational efficiency
• Serve as a supportive and responsive point of contact for caregivers, clients, and families through ongoing communication and relationship-building
• Respond to schedule changes, call-offs, urgent coverage needs, and unexpected situations with professionalism, urgency, compassion, and calm problem-solving
• Help ensure both caregivers and clients feel supported, heard, valued, and cared for throughout their experience with Amada
• Communicate new assignments, schedule updates, care information, and service changes clearly and professionally
• Assist with client intake follow-up calls and help guide prospective clients and families through the onboarding process
• Collaborate closely with recruiting, leadership, and care coordination teams to support staffing needs and high-quality care experiences
• Support caregiver engagement, appreciation, and retention efforts including recognition initiatives, celebrations, birthdays, and office culture activities
• Help identify and proactively address scheduling challenges, coverage gaps, caregiver concerns, and client service issues before they escal
• Maintain accurate scheduling and communication documentation within office software systems including Axis Care
• Participate in rotating evening and weekend on-call support as needed
• Occasionally assist with caregiver interviews, onboarding support, and other office coordination responsibilities
• Work efficiently in a fast-paced environment while managing multiple priorities with strong attention to detail, organization, and follow-through
• Uphold “The Amada Way” by delivering exceptional customer service, demonstrating empathy and accountability, and consistently going the extra mile for both clients and caregivers

Skills

Customer service

Scheduling

Axis Care

Care coordination

Tools

Axis Care

Job description

Amada Senior Care in Geneva, IL is seeking a compassionate, highly organized Client Care & Scheduling Coordinator. This in-office role focuses on scheduling, caregiver support, and building trusted relationships with clients and families.

You will manage caregiver schedules, coordinate care plans, and respond to changes with urgency and empathy. Ideal candidates have prior home care scheduling or healthcare customer service experience, are calm under pressure, and comfortable using Axis Care and