Home Care Scheduling & Client Care Coordinator

Geneva Chamber; Geneva, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Referral bonus opportunities

Growth and advancement potential

Supportive team culture

Job summary

Amada Senior Care in Geneva, IL is seeking a compassionate, highly organized Client Care & Scheduling Coordinator. This in-office role focuses on scheduling, caregiver support, and building trusted relationships with clients and families.

You will manage caregiver schedules, coordinate care plans, and respond to changes with urgency and empathy. Ideal candidates have prior home care scheduling or healthcare customer service experience, are calm under pressure, and comfortable using Axis Care and

Qualifications

• Experience in home care scheduling and caregiver scheduling.
• Ability to stay calm under pressure.
• Excellent communication and empathy.

Responsibilities

• Coordinate and manage caregiver schedules with a strong focus on client satisfaction, caregiver compatibility, consistency of care, and operational efficiency
• Serve as a supportive and responsive point of contact for caregivers, clients, and families through ongoing communication and relationship-building
• Respond to schedule changes, call-offs, urgent coverage needs, and unexpected situations with professionalism, urgency, compassion, and calm problem-solving
• Help ensure both caregivers and clients feel supported, heard, valued, and cared for throughout their experience with Amada
• Communicate new assignments, schedule updates, care information, and service changes clearly and professionally
• Assist with client intake follow-up calls and help guide prospective clients and families through the onboarding process
• Collaborate closely with recruiting, leadership, and care coordination teams to support staffing needs and high-quality care experiences
• Support caregiver engagement, appreciation, and retention efforts including recognition initiatives, celebrations, birthdays, and office culture activities
• Help identify and proactively address scheduling challenges, coverage gaps, caregiver concerns, and client service issues before they escal
• Maintain accurate scheduling and communication documentation within office software systems including Axis Care
• Participate in rotating evening and weekend on-call support as needed
• Occasionally assist with caregiver interviews, onboarding support, and other office coordination responsibilities
• Work efficiently in a fast-paced environment while managing multiple priorities with strong attention to detail, organization, and follow-through
• Uphold “The Amada Way” by delivering exceptional customer service, demonstrating empathy and accountability, and consistently going the extra mile for both clients and caregivers

Skills

Customer service

Scheduling

Axis Care

Care coordination

Tools

Axis Care

Job description

Do you believe exceptional customer service can truly change someone’s day — or even their life?

At Amada Senior Care, we believe exceptional client care begins with exceptional caregiver support. We pride ourselves on going the extra mile, communicating with compassion, solving problems with urgency, and creating a culture where both clients and caregivers feel genuinely valued and cared for.

We are seeking a compassionate, highly organized, emotionally intelligent Client Care & Scheduling Coordinator to join our growing team. This is much more than a scheduling role — it is a relationship-centered position that serves as a key support system for both caregivers, clients, and their families.

The ideal candidate is calm under pressure, can work autonomously, has exceptional organization and time management skills, highly professional, service-minded, and able to bring reassurance and solutions during fast-moving or stressful situations. We are looking for someone who genuinely enjoys helping people, building trust, creating positive experiences, and supporting others through excellent communication and follow-through.

This is an in-office position based in Geneva, IL. Candidates should live within a reasonable commuting distance of the Tri-Cities/Kane County area.

Previous home care, senior care, and / or home care scheduling and customer service experience s.

Does this sound like you? Are you the person others naturally turn to when situations become stressful or fast-moving? Do you stay calm under pressure while helping others feel supported, reassured, and cared for?

Key Responsibilities

• Coordinate and manage caregiver schedules with a strong focus on client satisfaction, caregiver compatibility, consistency of care, and operational efficiency


• Serve as a supportive and responsive point of contact for caregivers, clients, and families through ongoing communication and relationship-building


• Respond to schedule changes, call-offs, urgent coverage needs, and unexpected situations with professionalism, urgency, compassion, and calm problem-solving


• Help ensure both caregivers and clients feel supported, heard, valued, and cared for throughout their experience with Amada


• Communicate new assignments, schedule updates, care information, and service changes clearly and professionally


• Assist with client intake follow-up calls and help guide prospective clients and families through the onboarding process


• Collaborate closely with recruiting, leadership, and care coordination teams to support staffing needs and high-quality care experiences


• Support caregiver engagement, appreciation, and retention efforts including recognition initiatives, celebrations, birthdays, and office culture activities


• Help identify and proactively address scheduling challenges, coverage gaps, caregiver concerns, and client service issues before they escal


• Maintain accurate scheduling and communication documentation within office software systems including Axis Care


• Participate in rotating evening and weekend on-call support as needed


• Occasionally assist with caregiver interviews, onboarding support, and other office coordination responsibilities


• Work efficiently in a fast-paced environment while managing multiple priorities with strong attention to detail, organization, and follow-through


• Uphold “The Amada Way” by delivering exceptional customer service, demonstrating empathy and accountability, and consistently going the extra mile for both clients and caregivers

Successful applicants should meet these requirements:

• Remain calm, professional, and solutions-focused under pressure


• Convey warmth, trust, empathy, and professionalism with both caregivers, clients and their families


• Be comfortable learning and utilizing scheduling and office software systems including Axis Care


• Have previous experience in home care scheduling, caregiver scheduling, healthcare scheduling, senior care coordination, caregiving, client services, or healthcare customer service strongly preferred


• Typical office hours are Monday–Friday 7:30 AM -3 PM daytime hours with participation in a rotating evening/weekend on-call schedule


• Have previous experience with Axis Care or similar home care scheduling software preferred


• Be reliable, responsive, and demonstrate strong follow-through and accountability


• Valid Driver’s License required


• Paid Time Off


• 401(k)


• Supportive and positive team culture


• Meaningful work that impacts families every day


• Caregiver and employee recognition programs


• Referral bonus opportunities


• Growth and advancement potential


• Competitive compensation beginning in the $55,000+ depending on experience and qualifications

If you are someone who loves helping people, values teamwork, and , we would love to hear from you.

We are not simply looking for someone to fill schedules — we are looking for someone who takes pride in supporting caregivers, serving families, wants to be part of a mission-driven organization, and create exceptional care experiences every day