Caregiver Scheduling Specialist — Solve Care Gaps

Amada Senior Care; Golden Valley (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Paid holidays

401(k)

Collaborative team

Meaningful work

Job summary

Amada Senior Care Twin Cities is seeking a Caregiver Scheduling Coordinator to connect our caregivers with clients who rely on them. This fast-moving, people-focused role involves daily phone conversations with caregivers, clients, families, and teammates to resolve scheduling needs.

You will build and maintain caregiver schedules, match talent to client needs, and troubleshoot changes, while collaborating with Client Care, HR, nursing, and leadership to ensure consistent care and strong

Qualifications

• At least 1 year of scheduling, staffing, dispatch, customer service, or other high-volume coordination experience.
• Home care, healthcare, senior living, staffing, or similar experience is preferred but not required.
• Strong phone and interpersonal communication skills.
• Good judgment and problem-solving ability.
• Ability to manage multiple priorities and frequent interruptions.
• Comfort learning scheduling software and other technology.
• High school diploma or GED required.
• A plus: Experience with AxisCare, WellSky or another healthcare scheduling system.

Responsibilities

• Build and maintain caregiver schedules for our home care clients.
• Match caregivers with clients based on availability, skills, location, client needs, preferences, and personality fit.
• Spend time every day talking with caregivers about schedules, availability, open shifts, and new opportunities.
• Respond to incoming calls from caregivers, clients, families, and prospective clients with warmth and professionalism.
• Troubleshoot call-offs, schedule changes, and coverage gaps and look for solutions before they become bigger problems.
• Work closely with our Client Care, HR, nursing, and leadership teams.
• Communicate schedule changes clearly and promptly.
• Develop relationships with caregivers so you understand who they are, what they are good at, and the types of clients and schedules that work best for them.
• Keep caregiver availability and scheduling information accurate and current.
• Document scheduling changes and communications in our scheduling system.
• Help create consistent caregiver teams and continuity of care for our clients.

Skills

Phone communication

Problem-solving

Organizational skills

Education

High school diploma or GED

Tools

AxisCare

WellSky

Job description

Amada Senior Care Twin Cities is seeking a Caregiver Scheduling Coordinator to connect our caregivers with clients who rely on them. This fast-moving, people-focused role involves daily phone conversations with caregivers, clients, families, and teammates to resolve scheduling needs.

You will build and maintain caregiver schedules, match talent to client needs, and troubleshoot changes, while collaborating with Client Care, HR, nursing, and leadership to ensure consistent care and strong