Central Access Associate

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 60,000 - 69,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in the United States seeks a Central Access Associate to be the first contact for patients, caregivers, and providers. Through phone, email, chat, and other platforms, you will guide individuals through their cancer care journey with empathy, accuracy, and a commitment to exceptional service.

The role involves connecting new patients with referral and scheduling teams, coordinating with clinicians and staff, resolving concerns, and maintaining up-to-date

Qualifications

• Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

Responsibilities

• Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
• Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
• Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
• Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
• Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
• Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
• Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
• Document interactions and service requests with attention to detail and accuracy
• Assist patients with portal access and technology-related questions
• Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
• Help ensure key communication tools, schedules, and support systems remain current and effective

Education

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field

Job description

Title and Job Details

Title: Central Access Associate Job Type: Temporary, Non-Benefitted Company: Roswell Park Comprehensive Cancer Center Department: Central Access Center Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary

About the Role: As a Central Access Associate, you will be one of the first people patients, caregivers, and healthcare providers connect with when seeking care at Roswell Park. Through phone, email, chat, and other digital platforms, you'll help guide individuals through their cancer care journey with compassion, professionalism, and a commitment to exceptional service. This role is ideal for someone who enjoys helping others, solving problems, and navigating complex situations with empathy and confidence. Every interaction you have plays an important role in creating a positive experience for patients and their families during a critical time in their lives. The starting annual salary for this position is $59,787 and this can include a full comprehensive benefits package.

What You'll Do:

• Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
• Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
• Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
• Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
• Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
• Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
• Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
• Document interactions and service requests with attention to detail and accuracy
• Assist patients with portal access and technology-related questions
• Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
• Help ensure key communication tools, schedules, and support systems remain current and effective

What You'll Bring:

• Passionate about helping patients and families navigate healthcare with confidence
• Excellent communicator who can build trust and rapport with a wide range of individuals
• Calm, compassionate, and professional when handling sensitive situations
• Skilled at multitasking and managing competing priorities in a fast-paced environment
• Resourceful problem solver who takes initiative and follows through
• Comfortable learning and using multiple technology platforms and applications
• Detail-oriented and committed to maintaining accurate information and records
• Collaborative team player who enjoys working across departments to improve processes and outcomes

Why This Role Matters:

For many patients and families, this position represents their first interaction with Roswell Park. Your ability to listen, guide, and provide support helps create a welcoming and reassuring experience from the very beginning. By connecting people with the care, information, and resources they need, you'll help make a meaningful difference during one of the most important moments in their lives.

Qualifications

Required Education and Experience

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy‑related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.