Compassionate Call Center & Scheduling Specialist

NorthStar Memorial Group; Tucson (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

NorthStar Memorial Group is seeking a Call Center Service Agent at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona. In this role, you will answer incoming calls, route inquiries, provide pricing information to client families, and schedule appointments, while managing the service and appointment calendar.

The ideal candidate has 1+ year in customer service, a high school diploma or equivalent, strong communication skills, and basic computer knowledge (Windows, MS Word, MS Excel).

Qualifications

• 1+ years of experience in a customer service environment.
• High School Diploma or equivalent.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet).

Responsibilities

• Answer incoming calls and route them to the correct department.
• Handle customer inquiries, complaints, and issues.
• Provide pricing to client families and schedule appointments.
• Management of the service/appointment calendar.
• Walking families through the next steps after a passing has occurred.

Skills

Customer service experience

Communication skills

Education

High School Diploma or equivalent

Tools

Windows OS

MS Word

MS Excel

Job description

NorthStar Memorial Group is seeking a Call Center Service Agent at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona. In this role, you will answer incoming calls, route inquiries, provide pricing information to client families, and schedule appointments, while managing the service and appointment calendar.

The ideal candidate has 1+ year in customer service, a high school diploma or equivalent, strong communication skills, and basic computer knowledge (Windows, MS Word, MS Excel).