Compassionate Call Center Agent | Memorial Services

Northstar-Memorial-Group; Tucson (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Evergreen Cemetery in Tucson, AZ is seeking a Call Center Service Agent to support families during a time of need. You will answer calls, provide information, schedule appointments, and guide families through the next steps following a loss with empathy and professionalism.

The role focuses on accurate information, timely scheduling, and compassionate customer care while coordinating with the appropriate departments to ensure each family receives exceptional support.

Qualifications

• 1+ years of experience in a customer service environment.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet).

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Skills

Customer service experience

Education

High School Diploma or equivalent

Job description

Evergreen Cemetery is looking for a Call Center Service Agent to join our team in Tucson, AZ where we offer a passionate and purpose-filled work environment. The Call Center Service Agent provides compassionate, professional support during a time of need. This role assists callers with questions, scheduling, service information, and next steps following a loss, while ensuring every family receives exceptional care and guidance.

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Qualifications

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Evergreen Cemetery has been a meaningful part of the Tucson community since 1907, providing generations of families with a place to honor, remember, and celebrate the lives of those they cherish most. Rooted in a long-standing tradition of service and care, our dedicated team helps families create lasting tributes while offering guidance, compassion, and support during life's most important moments. Joining Evergreen Cemetery means becoming part of a respected legacy committed to preserving memories and serving the community with dignity and excellence.

Evergreen Cemetery is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.