Compassionate Behavioral Health Front Desk Specialist

Yasama Nation; Toppenish (WA); On-site; USD 45,000 - 52,000; Full time

Job summary

Yasama Nation is seeking a Behavioral Health Medical Receptionist in Toppenish to welcome clients and support the Tiinawit Behavioral Health Clinic. The role handles front desk duties, phone routing, scheduling, and basic data entry in the EHR system.

Strong customer service and cultural sensitivity are essential for a respectful, confidential environment. The position requires a high school diploma or GED, HIPAA awareness, and willingness to complete background checks and drug testing.

Qualifications

• High school diploma or GED required and must pass background check and drug test.
• Experience with HIPAA and patient confidentiality expected.
• Ability to work with culturally diverse tribal populations.

Responsibilities

• Welcome guests and direct them to appropriate programs and staff.
• Answer and route calls, relay messages, and provide information as needed.
• Schedule and track patient intake/therapy appointments across programs.
• Verify demographics and insurance information; maintain intake paperwork.
• Maintain lobby and front desk areas in a clean, organized manner.

Skills

Client service

HIPAA compliance

Communication at front desk

Cultural competence

Multiline phone handling

Team coordination

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Office equipment & data entry

Job description

Yasama Nation is seeking a Behavioral Health Medical Receptionist in Toppenish to welcome clients and support the Tiinawit Behavioral Health Clinic. The role handles front desk duties, phone routing, scheduling, and basic data entry in the EHR system.

Strong customer service and cultural sensitivity are essential for a respectful, confidential environment. The position requires a high school diploma or GED, HIPAA awareness, and willingness to complete background checks and drug testing.