Clinic Front Desk Specialist — Behavioral Health

Cowlitz Indian Tribe; Tukwila (WA); On-site; USD 37,000 - 43,000; Full time

Job summary

Cowlitz Indian Tribe in Tukwila, WA seeks a Program Assistant to manage front desk operations, greet visitors, answer calls, and process registrations while upholding HIPAA and confidentiality. The role supports clinic staff and ensures smooth lobby workflows.

The position requires strong communication, data-entry, and multitasking abilities, with a High School Diploma or GED, three years of related experience, and a valid driver’s license for occasional travel.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of related experience.
• Valid driver’s license required when driving for work.
• Ability to pass background screening per policy.
• Directly observed urinalysis collections may be required.

Responsibilities

• Answers multi-line telephone calls and greets visitors.
• Processes messages and voicemails per procedure.
• Assists clients with registration/consent paperwork.
• Checks in clients for intake and verifies insurance information.
• Maintains accurate client information in the system.
• Supports scheduling and appointment reminders.
• Maintains front office and mail handling; assists with supplies.
• Performs urinalysis collections as required and routes results to clinicians.
• Adheres to HIPAA, safety policies, and confidentiality requirements.

Skills

Interpersonal communication

Confidentiality

Data entry

Multi-tasking

Written and verbal communication

Customer service

Education

High School Diploma/GED

BLS/CPR and AED certifications

Tools

Word processing

Spreadsheets

Databases

Electronic health care systems

Windows OS

Job description

Cowlitz Indian Tribe in Tukwila, WA seeks a Program Assistant to manage front desk operations, greet visitors, answer calls, and process registrations while upholding HIPAA and confidentiality. The role supports clinic staff and ensures smooth lobby workflows.

The position requires strong communication, data-entry, and multitasking abilities, with a High School Diploma or GED, three years of related experience, and a valid driver’s license for occasional travel.