Compassionate Behavioral Health Front Desk Specialist

Cibola General Hospital; Grants (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Cibola General Hospital in Grants, NM is seeking a Behavioral Health Clinic Receptionist to manage front-desk operations, scheduling, registration, and basic patient intake under supervision. You will greet patients, verify insurance, maintain calendars, and coordinate with providers and health staff while upholding confidentiality and trauma-informed communication.

This full-time role offers cross-functional exposure in a behavioral health setting and requires excellent communication, attention

Qualifications

• Front-desk reception and patient-facing experience preferred.
• Experience with insurance verification or medical office workflows beneficial.
• Knowledge of HIPAA and patient confidentiality required.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Answer calls, route messages, and provide information within authority.
• Schedule and manage provider calendars; update reminders and waiting lists.
• Verify patient identity and insurance coverage; document in the EHR.
• Maintain referral tracking and coordinate with clinical staff.
• Assist with limited patient intake and vital signs when trained.
• Protect patient confidentiality and comply with HIPAA and 42 CFR Part 2.
• Collaborate with multiple departments to ensure smooth front-desk operations.

Skills

Scheduling

Registration

EHR

Outlook & Office

Communication

Education

High school diploma or GED

Healthcare program preferred

Tools

EHR systems

Payer portals

Job description

Cibola General Hospital in Grants, NM is seeking a Behavioral Health Clinic Receptionist to manage front-desk operations, scheduling, registration, and basic patient intake under supervision. You will greet patients, verify insurance, maintain calendars, and coordinate with providers and health staff while upholding confidentiality and trauma-informed communication.

This full-time role offers cross-functional exposure in a behavioral health setting and requires excellent communication, attention