Behavioral Health Patient Concierge & Scheduler

Chiricahua Community Health Centers, Inc.; Sierra Vista (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Chiricahua Community Health Centers, Inc. in Sierra Vista, AZ, seeks a Patient Services Representative – Behavioral Health to be the welcoming front line for the Behavioral Health Clinic, handling intake, scheduling, and customer service with patients and staff.

The role supports verification of benefits, telehealth invites, and coordination of counseling encounters, while ensuring accurate data, payments, and HIPAA compliance in a fast-paced clinic.

Qualifications

• High School Diploma or GED.
• 1 year of customer service or office support experience.
• Healthcare setting experience preferred; Fingerprint Clearance Card may be required.

Responsibilities

• Greets and assists patients as the frontline contact for the Behavioral Health Clinic.
• Schedules appointments and sends telehealth invites.
• Verifies benefits and eligibility with insurance providers.
• Collects payments and posts batch payments daily.
• Assists with intake forms and data verification.
• Maintains patient records and supports HIPAA compliance.

Skills

Customer service

Bilingual English/Spanish

Front desk

Education

High School Diploma or GED

Fingerprint Clearance Card

Tools

Electronic Health Records

Microsoft Office

Job description

Chiricahua Community Health Centers, Inc. in Sierra Vista, AZ, seeks a Patient Services Representative – Behavioral Health to be the welcoming front line for the Behavioral Health Clinic, handling intake, scheduling, and customer service with patients and staff.

The role supports verification of benefits, telehealth invites, and coordination of counseling encounters, while ensuring accurate data, payments, and HIPAA compliance in a fast-paced clinic.