ED Behavioral Health CHW - Compassionate Patient Navigator

Cibola General Hospital; Grants (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

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Job summary

Cibola General Hospital in Grants, NM is seeking a Community Health Worker to assist patients in the Emergency Department facing behavioral health concerns, including substance use disorders. You will screen, educate, and connect patients with community resources while supporting ED staff.

The role emphasizes compassionate, trauma-informed care, with a focus on improving patient outcomes and access to services for underserved populations. Training on motivational interviewing is provided.

Qualifications

• Must have a High School Diploma or equivalent
• Proficient in Medical Terminology
• Commitment to community outreach and client connection
• Current CHW or PS Certification or completion within 6 months

Responsibilities

• Conduct initial screenings and risk assessments for behavioral health concerns in the Emergency Department
• Administer screening tools, score results, and provide brief interventions/Motivational Interviewing as needed
• Deliver compassionate, trauma-informed support in a high-acuity ED setting
• Provide health coaching, patient education, and referrals to community resources
• Assist staff with non-clinical duties to improve patient flow and experience
• Document all interactions and referrals in the electronic health record
• Collaborate with clinicians and social services to develop individualized care plans
• Advocate for patients and help overcome barriers to care for underserved populations
• Participate in ongoing training related to behavioral health and de-escalation

Skills

Empathy

Medical terminology

Community engagement

Team collaboration

Education

CHW/PS Certification

High School Diploma

Job description

Cibola General Hospital in Grants, NM is seeking a Community Health Worker to assist patients in the Emergency Department facing behavioral health concerns, including substance use disorders. You will screen, educate, and connect patients with community resources while supporting ED staff.

The role emphasizes compassionate, trauma-informed care, with a focus on improving patient outcomes and access to services for underserved populations. Training on motivational interviewing is provided.