Behavioral Health Access & Care Navigator

JCHCC DBA Inclusivcare; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

JCHCC DBA Inclusivcare in Pennsylvania seeks a Behavioral Health Navigator to provide administrative support to the Behavioral Health Provider team, coordinate school-based services, and assist patients with data entry and medication coordination.

The role requires strong verbal and written communication about behavioral health, collaboration with physicians and school staff, and a commitment to HIPAA confidentiality.

Qualifications

• Bachelor’s degree in social sciences or related field, or 3+ years of job-related experience.
• Experience in an out-patient clinic environment with admin support duties to the Director of Behavioral Health.

Responsibilities

• Manage referral caseload assignments by completing the schedule queue for Behavioral Health appointments.
• Support patients in person and by phone to facilitate access to behavioral health and psychiatry services, coordinating transportation, medication requests, and addressing gaps in care.
• Coordinate continuity between Behavioral Health Providers and Primary Care Providers.
• Provide psych-educational information to clinical and school-based students and staff.
• Enhance the system for identifying and addressing patient no-shows and cancellations to reduce gaps in scheduling.
• Utilize the no-show and cancellation report to analyze scheduling patterns and optimize appointment allocations.
• Participate in team meetings as scheduled.
• Participate in quality improvement initiatives and provide feedback to behavioral health professionals.
• Attend designated meetings to provide ongoing progress in behavioral health department.
• Assist Community Health Worker with outreach efforts.
• Maintain confidentiality and comply with HIPAA.
• All other duties as assigned.

Skills

Behavioral health knowledge

Communication skills

School-based collaboration

Organizational skills

Independence

Education

Bachelor’s degree in social sciences or related field

3+ years of related experience

Job description

JCHCC DBA Inclusivcare in Pennsylvania seeks a Behavioral Health Navigator to provide administrative support to the Behavioral Health Provider team, coordinate school-based services, and assist patients with data entry and medication coordination.

The role requires strong verbal and written communication about behavioral health, collaboration with physicians and school staff, and a commitment to HIPAA confidentiality.