Compassionate Appointment Coordinator - Scheduling & Patient Care

Columbia Eye Clinic; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Columbia Eye Clinic is seeking a full-time Patient Appointment Scheduler to manage patient calls and schedule appointments. This role requires strong customer service skills, attention to detail, and proficiency in Microsoft Office. The successful candidate will need to understand patient requirements and procedures, ensuring a positive experience.

The position operates Monday through Friday, and involves minimal physical activity in a professional office environment. Experience in customer service and preferably a clinical setting is required.

Qualifications

• 1 year of experience in customer service, preferably in a call center.
• Previous experience in a clinical environment preferred.

Responsibilities

• Answer phones and schedule patient appointments.
• Obtain and enter accurate demographic information.
• Instruct patients on necessary paperwork before appointments.

Skills

Customer service orientation

Communication skills

Organization skills

Proficiency in Microsoft Office

Typing speed 50 wpm

Education

High School Diploma or GED

Tools

Appointment software

Reporting software

Job description

Columbia Eye Clinic is seeking a full-time Patient Appointment Scheduler to manage patient calls and schedule appointments. This role requires strong customer service skills, attention to detail, and proficiency in Microsoft Office. The successful candidate will need to understand patient requirements and procedures, ensuring a positive experience.

The position operates Monday through Friday, and involves minimal physical activity in a professional office environment. Experience in customer service and preferably a clinical setting is required.