Compassionate Admissions Specialist — Patient Access

Texas Health Resources, Inc.; Texas; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

PTO

Medical

Dental

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Resources, Inc. is seeking an Admissions Specialist to welcome patients and families, collect demographic data, and verify benefits and pre-certifications for procedures.

You will educate patients on documents, help with financial estimates, and support accurate billing and scheduling in a fast-paced hospital setting. The role requires strong data entry, computer skills, and empathy, with training provided in a busy multi-department environment.

Qualifications

• H.S. Diploma or Equivalent required
• Associate's degree preferred
• CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills
• Strong verbal and written communications with all levels of people; bi-lingual a plus
• Ability to type, spell, write, print legibly documentation and keyboarding skills
• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards

Responsibilities

• Greet patients and families when they arrive to set a calm tone for the visit
• Gather complete demographics to ensure EHR integrity
• Identify network coverage and obtain/validate benefits and pre-certification for tests/procedures
• Educate patients about legal, ethical and compliance documents and obtain signatures
• Explain financial obligations and prepare estimates for co-pays, self-pay deposits, and balances

Skills

Customer service

Office scheduling

Data entry

Microsoft Office

Epic

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Epic

Microsoft Office

Job description

Texas Health Resources, Inc. is seeking an Admissions Specialist to welcome patients and families, collect demographic data, and verify benefits and pre-certifications for procedures.

You will educate patients on documents, help with financial estimates, and support accurate billing and scheduling in a fast-paced hospital setting. The role requires strong data entry, computer skills, and empathy, with training provided in a busy multi-department environment.