Patient Access & Admissions Specialist

Texas Health Resources; Texas; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with match

paid time off

competitive health insurance choices

healthcare and dependent care spending

wellness programs

tuition reimbursement

student loan repayment program

more

Job summary

Texas Health Resources Admissions Specialist I is sought to warmly greet patients, collect demographics, verify insurance, and obtain pre-certifications for tests and procedures in a busy hospital setting.

You will educate patients about financial responsibilities, estimate balances, maintain Epic queues, and collaborate with departments to ensure smooth patient flow and regulatory compliance.

Qualifications

• High School Diploma or Equivalent is required.
• 1 year relevant customer service experience required; 2 years healthcare/office experience preferred.
• CHAA and CPI certifications preferred upon hire.
• Strong data entry, communication, and problem-solving abilities.

Responsibilities

• Welcome patients and families, setting a compassionate tone at arrival.
• Gather complete demographics to ensure accurate EHR integrity.
• Identify network coverage and obtain/verify benefits and pre-certifications.
• Educate patients on documents; ensure required consents are signed.
• Explain financial obligations and prepare estimates for co-pays and balances.
• Verify MSPQ, IMM, ABN and non-coverage checks; ensure regulatory compliance.
• Maintain Epic queues and personal scorecard; support leadership and process improvements.
• Collaborate with departments to manage multiple priorities in a high-stress environment.

Skills

Empathy

Customer service

Data entry

Communication

Epic

Medical terminology

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Texas Health Resources Admissions Specialist I is sought to warmly greet patients, collect demographics, verify insurance, and obtain pre-certifications for tests and procedures in a busy hospital setting.

You will educate patients about financial responsibilities, estimate balances, maintain Epic queues, and collaborate with departments to ensure smooth patient flow and regulatory compliance.