ER Admitting Specialist - Patient Access & Care

Texas Health Resources; Allen (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k

PTO

medical

dental

Paid Parental Leave

flex spending

tuition reimbursement

student loan repayment program

Job summary

Texas Health Allen is seeking an Admissions Specialist to welcome patients and families, gather demographics, verify benefits, and explain financial responsibilities. You will ensure accurate EHR data and coordinate with departments to support smooth visits in a fast-paced hospital setting.

The role requires strong communication, empathy, and attention to detail, with training provided for systems and compliance. A team-focused, patient-centered environment awaits you at Texas Health Allen.

Qualifications

• H.S. Diploma or Equivalent required
• Associate’s degree preferred
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience in a hospital setting preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests using electronic and paper resource materials and respond to patient inquiries
• Excellent data entry, numeric, typing and computer navigational skills
• Proficient in Epic, Microsoft Office and assorted software programs
• Ability to maintain professional demeanor in stressful environment with life/death situations

Responsibilities

• Welcome patients and families, setting a calm tone upon arrival
• Gather complete demographic information for EHR integrity
• Identify network coverage and validate benefits/pre-certification for tests/procedures
• Educate patients on applicable documents; ensure consents signed
• Explain financial obligations and prepare co-pay/deposit estimates

Skills

Customer service

Communication

Empathy

Typing

Data entry

Bi-lingual

Education

High School Diploma

Associate degree preferred

CHAA

CPI Training within 90 days

Tools

Epic

Microsoft Office

Job description

Texas Health Allen is seeking an Admissions Specialist to welcome patients and families, gather demographics, verify benefits, and explain financial responsibilities. You will ensure accurate EHR data and coordinate with departments to support smooth visits in a fast-paced hospital setting.

The role requires strong communication, empathy, and attention to detail, with training provided for systems and compliance. A team-focused, patient-centered environment awaits you at Texas Health Allen.