Compassionate Admissions Assistant | Full-Time

Oakwood Gardens Care Center; Fresno (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid holidays

Training opportunities

Bonus opportunities

Supportive leadership

Job summary

Oakwood Gardens Care Center in Fresno, CA is seeking a compassionate Admissions Assistant to join our team. This Full-Time role focuses on a smooth, welcoming transition for new residents and families, coordinating admissions and related documentation.

You will work with the Admissions Coordinator and care teams, helping with insurance verification, records, tours, and communication across departments. This position emphasizes empathy, organization, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in admissions or healthcare preferred.
• Familiarity with Medicare/Medi-Cal/Medicaid helpful.
• Proficiency in Microsoft Office.

Responsibilities

• Serve as a welcoming first point of contact for prospective residents, families, hospitals, physicians, case managers, and referral sources.
• Respond to admission inquiries promptly and professionally.
• Coordinate and schedule resident admissions, including pre-admission assessments and required documentation.
• Prepare, organize, and distribute admission packets and related forms.
• Assist with insurance verification, authorizations, benefits, and financial eligibility processes.
• Follow up with hospitals, physicians, case managers, and referral sources to obtain complete and timely clinical information.
• Maintain accurate and current admission records in accordance with federal, state, and facility requirements.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, therapy, dietary, business office, and administrative staff to prepare for new admissions.
• Communicate admission details and special resident needs to appropriate departments.
• Help residents and families understand the admission process and respond to questions with patience and professionalism.
• Maintain the confidentiality of resident, applicant, and facility information.
• Support census development, marketing, and community outreach activities as needed.
• Assist with administrative duties, reports, phone calls, filing, scanning, and data entry.
• Perform additional duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Organizational skills

Multitasking

Confidentiality

Teamwork

Compassionate approach

Education

High school diploma or equivalent

Tools

PointClickCare

Job description

Oakwood Gardens Care Center in Fresno, CA is seeking a compassionate Admissions Assistant to join our team. This Full-Time role focuses on a smooth, welcoming transition for new residents and families, coordinating admissions and related documentation.

You will work with the Admissions Coordinator and care teams, helping with insurance verification, records, tours, and communication across departments. This position emphasizes empathy, organization, and teamwork in a fast-paced environment.