Compassionate Administrative Associate - Funeral Services

Northstar Memorial Group; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

NorthStar Memorial Group in Hayward, CA is seeking a Staff Associate at Chapel of the Chimes to support families during funeral services and coordinate with funeral directors for on-site events and arrangement conferences. The role emphasizes compassionate service and flawless execution of ceremonies.

You will maintain reverence for the deceased, assist in preparing memorial areas, and handle inquiries from families.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors on site for services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased.
• Prepare the memorial area for the family before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group in Hayward, CA is seeking a Staff Associate at Chapel of the Chimes to support families during funeral services and coordinate with funeral directors for on-site events and arrangement conferences. The role emphasizes compassionate service and flawless execution of ceremonies.

You will maintain reverence for the deceased, assist in preparing memorial areas, and handle inquiries from families.