Onsite Clerical & Admin Specialist - Funeral & Cemetery Ops

Northstar Memorial Group; Oakland (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account

Life Insurance

401(k) with Employer Matching

Job summary

NorthStar Memorial Group seeks a Clerical & Administrative Specialist at Chapel of the Chimes in Oakland, CA. The role supports funeral and cemetery administration with careful contract processing, financial recordkeeping, vendor invoices, and general office tasks.

This 100% onsite position runs Tue-Sat 8:30AM–5:00PM, with training periods on a Mon-Fri schedule. The team values compassion, accuracy, and customer service in a sensitive family-life cycle context.

Qualifications

• 1+ years of administrative support experience.
• Proficient computer skills with MS Word and Excel.
• Ability to work in a team-based environment and learn new software.
• Strong professional communication and organizational skills.
• Valid driver's license and reliable transportation.
• High school diploma or equivalent required.

Responsibilities

• Post Pre-Need funeral contracts and track documents, payments, and tasks.
• Process At-Need amendments, including pricing and service changes.
• Issue refunds following company protocols and approvals.
• Prepare write-offs and maintain compliant records for all cases.
• Code and submit vendor invoices for timely payment.
• Coordinate with internal departments to resolve documentation issues.
• Assist with credit card reconciliation and ledger accuracy.
• Support internal financial audits with organized documentation.
• Answer incoming calls with empathy and professionalism.
• Greet families and assist at the cemetery or office; guide to proper staff.
• Receive payments, issue receipts, and follow cash-handling procedures.
• Complete routine office tasks: scanning, filing, data entry, and mail distribution.

Skills

Administrative support

Customer service

MS Word

MS Excel

Data entry

Communication

Driver's license

Education

High School Diploma or equivalent

Tools

Windows OS

HMIS

Archimedes

Job description

NorthStar Memorial Group seeks a Clerical & Administrative Specialist at Chapel of the Chimes in Oakland, CA. The role supports funeral and cemetery administration with careful contract processing, financial recordkeeping, vendor invoices, and general office tasks.

This 100% onsite position runs Tue-Sat 8:30AM–5:00PM, with training periods on a Mon-Fri schedule. The team values compassion, accuracy, and customer service in a sensitive family-life cycle context.