Funeral Support Supervisor

NorthStar Memorial Group; Oakland (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

401(k) with employer matching

Job summary

NorthStar Memorial Group is seeking a Funeral Support Supervisor at Chapel of the Chimes - Oakland to oversee location operations and ensure seamless client-family experiences during memorial services.

The role partners with the Funeral Home Manager to meet service goals, maintain dignity, and deliver exceptional customer care to families from initial meeting through final arrangements.

Qualifications

• High School Diploma.
• Valid driver's license and satisfactory driving record.
• High level of compassion and integrity.
• Ability to handle difficult situations.

Responsibilities

• Monitors daily service and staffing schedules to ensure proper coverage.
• Works closely with Funeral Home Manager to develop goals, ensure compliance and promote exceptional customer service.
• Establishes and maintains strong business relationships with families.
• Maintains reverence and respect for the deceased at all times.
• Assists funeral directors with events held on site, including services and arrangement conferences.
• Conduct regular training sessions with Staff Associates, inspect their work, respond to their questions and issues, and monitor and approve their weekly timecards.

Skills

Compassion

Integrity

Customer service

Communication

Education

High School Diploma

Job description

NorthStar Memorial Group is seeking a Funeral Support Supervisor at Chapel of the Chimes - Oakland. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

The Funeral Support Supervisor is responsible for aiding location management by assisting in tasks as needed to ensure clients and guests are satisfied with their memorial services.

Responsibilities

• Monitors daily service and staffing schedules to ensure proper coverage
• Works closely with Funeral Home Manager to develop goals, ensure compliance and promote exceptional customer service
• Establishes and maintains strong business relationships with families
• Maintains reverence and respect for the deceased at all times
• Assists funeral directors with events held on site, including services and arrangement conferences
• Conduct regular training sessions with Staff Associates, inspect their work, respond to their questions and issues, and monitor and approve their weekly timecards

Compensation range of $26-28/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

Qualifications

• High School Diploma
• Valid driver's license and satisfactory driving record.
• High level of compassion and integrity
• Ability to handle difficult situations

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status