Compassionate Funeral Services Administrator

Northstar-Memorial-Group; Homestead (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

NorthStar Memorial Group is seeking a Staff Associate at Branam Funeral Home. Our administrative teams ensure seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families to final arrangements.

We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. The role requires compassion, professionalism, and the ability to handle inquiries while supporting memorial services.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Branam Funeral Home. Our administrative teams ensure seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families to final arrangements.

We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. The role requires compassion, professionalism, and the ability to handle inquiries while supporting memorial services.