Community Welcome & Resident Experience Specialist

The Landings Association, Inc.; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Landings Association, Inc. is seeking a warm, professional Resident Experience Ambassador to welcome residents, guests, contractors, and visitors, while coordinating orientations and supporting front desk operations.

Ideal candidates are service‑oriented with excellent communication, organization, and interpersonal skills. You will educate residents about community standards, access procedures, and available resources, ensuring a positive and informed experience within The Landings community.

Qualifications

• Exceptional customer service and hospitality mindset.
• Clear, professional communication and strong interpersonal abilities.
• Strong presentation skills and ability to explain policies tactfully.
• Attention to detail and excellent organizational skills.
• Comfort working with written guidelines, policies, and procedures.
• Professional presence and service-driven mindset.
• Ability to work independently and follow through on tasks.
• Collaborative approach to support team and organizational priorities.

Responsibilities

• Serve as a key point of contact for residents and visitors while supporting administrative, reception, and engagement tasks.
• Schedule and conduct personalized new resident orientations with warmth and professionalism.
• Explain community access procedures for residents, guests, and contractors.
• Provide clear information about assessments, billing methods, payment options, and timelines.
• Educate residents on amenities, reservation processes, and available resources.
• Explain how to submit Architectural Review Committee applications for exterior changes.
• Act as an ambassador for The Landings, clarifying roles of The Landings Association, The Landings Real Estate Company, and the Golf and Athletic Club.
• Create and maintain onboarding materials and templates; maintain organized orientation records.
• Manage Sunset Room reservations and guide users on guidelines and contacts.
• Plan and coordinate Food Truck Friday events with vendors and park reservations.
• Assist with front desk responsibilities and keep a professional, welcoming office environment.
• Support other departments and respond promptly during emergencies and severe weather.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Organizational skills

Detail oriented

Independent work

Team collaboration

Reception/front desk

Job description

The Landings Association, Inc. is seeking a warm, professional Resident Experience Ambassador to welcome residents, guests, contractors, and visitors, while coordinating orientations and supporting front desk operations.

Ideal candidates are service‑oriented with excellent communication, organization, and interpersonal skills. You will educate residents about community standards, access procedures, and available resources, ensuring a positive and informed experience within The Landings community.