Community Voices Advocate for Refugees & Immigrants

International Rescue Committee; Wichita (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking a Client Voices Promoter to advance client engagement and feedback initiatives across refugee communities in the Wichita area. The role partners with IRC staff, facilitates surveys and focus groups, and represents community concerns to leadership.

Ideal candidates bring an undergraduate degree in a relevant field, 3+ years of experience with refugees or immigrant populations, and strong English communication skills.

Qualifications

• Undergraduate degree preferred, in a relevant field.
• Minimum 3 years of work experience.
• Experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
• Community outreach experience preferred.
• Strong written, oral and interpersonal communication in cross-cultural environments.
• Fluency in English is required; other languages are preferred.
• Valid driver’s license and ability to travel regularly throughout the service area.

Responsibilities

• Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus groups.
• Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
• Identify and implement preferred client engagement methods tailored to community needs.
• Act as a liaison between IRC and local refugee communities, representing their concerns to office leadership.
• Support client participation in discussions with external partners to influence broader strategies.
• Attend community events and workshops to maintain connections with refugee communities.
• Organize and facilitate leadership and civic engagement training sessions for clients.
• Coordinate community events and focus groups to encourage client involvement in IRC decision-making.
• Ensure alignment with IRC’s client complaints and feedback policies; maintain ethical practices.
• Maintain accurate records of feedback initiatives to track progress and inform strategies.
• Proactively engage with clients and raise issues to IRC leadership to inform priorities.
• Perform additional tasks as assigned to support IRC’s mission and client-centered programming.

Skills

Communication skills

Fluency in English

Cross-cultural communication

Education

Undergraduate degree preferred in relevant field

Job description

The International Rescue Committee (IRC) is seeking a Client Voices Promoter to advance client engagement and feedback initiatives across refugee communities in the Wichita area. The role partners with IRC staff, facilitates surveys and focus groups, and represents community concerns to leadership.

Ideal candidates bring an undergraduate degree in a relevant field, 3+ years of experience with refugees or immigrant populations, and strong English communication skills.