Community Tech Guide - Public Library (Part-Time)

St. Louis Public Library; St. Louis (MO); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant to connect the community with digital resources and technology. The role focuses on customer-focused tech support, training, and friendly assistance in a public library setting.

Responsibilities include hands-on help with library computers and devices, tech training for staff and patrons, and collaboration with managers to handle maintenance and help desk issues.

Competenze

• At least six months of customer service experience.
• Strong communication, writing, speaking, and organizational skills.
• Comfort with using and learning technology as the Library evolves.
• Friendly, patient, and able to build relationships at all levels.

Mansioni

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment.
• Plan and lead training sessions and programs for staff and customers.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments.
• Be cross-trained to work in Circulation as needed.

Conoscenze

Customer service

Communication

Organization

Technology literacy

Formazione

Associate’s degree or equivalent (2-year college/tech school)

High school diploma or GED

Descrizione del lavoro

The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant to connect the community with digital resources and technology. The role focuses on customer-focused tech support, training, and friendly assistance in a public library setting.

Responsibilities include hands-on help with library computers and devices, tech training for staff and patrons, and collaboration with managers to handle maintenance and help desk issues.