PUBLIC TECHNOLOGY ASSISTANT - RPT

St. Louis Public Library; St. Louis (MO); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant to connect the community with digital resources and technology. The role focuses on customer-focused tech support, training, and friendly assistance in a public library setting.

Responsibilities include hands-on help with library computers and devices, tech training for staff and patrons, and collaboration with managers to handle maintenance and help desk issues.

Competenze

• At least six months of customer service experience.
• Strong communication, writing, speaking, and organizational skills.
• Comfort with using and learning technology as the Library evolves.
• Friendly, patient, and able to build relationships at all levels.

Mansioni

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment.
• Plan and lead training sessions and programs for staff and customers.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments.
• Be cross-trained to work in Circulation as needed.

Conoscenze

Customer service

Communication

Organization

Technology literacy

Formazione

Associate’s degree or equivalent (2-year college/tech school)

High school diploma or GED

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PUBLIC TECHNOLOGY ASSISTANT - RPT

Barr Part Time St. Louis, MO, US

Salary Range: $18.67 To $18.67 Hourly

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate is someone who will connect the community to our digital resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

In this role you will:

Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff

Plan and lead training sessions and programs for staff and customers

Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.

Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.

Provide one-on-one assistance for customers through Tech Connect appointments

Be cross-trained to work in Circulation as needed

You will need to be:

Friendly, patient, and able to build relationships at all levels.

Strategic about assisting customers with different levels of technological proficiency

Capable of effectively presenting information and responding to questions from customers and staff

Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.

Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

At least six months of customer service experience

An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.

Strong communication, writing, speaking, and organizational skills.

Comfort with using and learning technology as the Library continues to evolve.

Benefits include:

Competitive salary range starting at $18.67/hour

Medical, dental and life insurance

Paid vacation, holidays, and sick days

457(b) Deferred Compensation Plan

401(a) Plan

Partial tuition reimbursement for approved courses

Hours for this position are:

Mondays 4:00-8:00 pm, Wednesdays & Thursdays 2:15-6:15pm, Fridays & Saturdays 1:15-5:15 pm. One Sunday a month, hours subject to change.

About Barr Library:

Opened September 17, 1906

First Carnegie Library built at SLPL

Historic building renovated in 1996

Creative Experience, a digital makerspace with 3D printers, large-format printing, a recording room, virtual reality and more, was added in 2020

About the neighborhood:

Barr is part of the Gate District East neighborhood, a neighborhood situated near Jefferson and Highway 44. A vibrant, diverse neighborhood, the Gate District is experiencing growth and new construction, including a farm-to-table restaurant just down the block. Barr is also centrally located to the Lafayette Square, Fox Park, and McKinley Heights neighborhoods.