Public Tech Assistant — Library (Part-Time)

St Louis Public Library; St. Louis (MO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental and life insurance

Paid vacation, holidays, and sick days

457(b) Deferred Compensation Plan

401(a) Plan

Partial tuition reimbursement for 2023

Job summary

The St. Louis Public Library invites applications for the part-time Public Technology Assistant at the Barr Branch in St. Louis, MO.

The role focuses on helping customers use Library computers, devices, and other tech equipment, with opportunities to lead training and assist staff. Ideal candidates have customer service experience and comfort with technology, along with strong communication and organizational skills.

Qualifications

• At least six months of customer service experience.
• Associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma or GED.
• Strong communication, writing, speaking, and organizational skills.
• Comfort with using and learning technology as the Library continues to evolve.

Responsibilities

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff.
• Plan and lead training sessions and programs for staff and customers.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments.
• Be cross-trained to work in Circulation as needed.

Skills

Customer service

Tech support

Training sessions

Education

Associate’s degree or equivalent

High school diploma or GED

Job description

The St. Louis Public Library invites applications for the part-time Public Technology Assistant at the Barr Branch in St. Louis, MO.

The role focuses on helping customers use Library computers, devices, and other tech equipment, with opportunities to lead training and assist staff. Ideal candidates have customer service experience and comfort with technology, along with strong communication and organizational skills.