CREATIVE EXPERIENCE ASSISTANT RFT

St. Louis Public Library; St. Louis (MO); In loco; USD 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay starting at $19.74 per

Medical, dental, and life insurance

Paid vacation, holidays, and sick days

Pension plan through Employees' Ret. S

457(b) Deferred Compensation Plan

Professional development

Descrizione del lavoro

St. Louis Public Library, in Saint Louis, MO, seeks a Creative Experience Assistant to support digital makerspaces at Central, Julia Davis, and Barr branches. You will aid customers with 3D printers, VR, recording rooms, and other tech while delivering strong customer service.

The role requires at least six months of experience or an associate’s degree, plus solid communication and organizational skills. Evening and weekend availability and on-site work at multiple branches are expected.

Competenze

• At least six months of experience and/or training.
• Associate's Degree or equivalent from a two-year college or technical school.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Customer service focus with ability to assist diverse users.

Mansioni

• Assist customers with Creative Experience resources and equipment.
• Lead or facilitate training sessions for staff and patrons.
• Troubleshoot Library equipment.
• Report maintenance issues via Help Desk tickets.
• Provide one-on-one Tech Connect appointments.

Conoscenze

Customer service

Communication

Organization

Technology literacy

Adaptability

Training

Formazione

Associate's degree or equivalent from a two-year college or technical school

Strumenti

Windows 11

Mac OS

Microsoft Office

Google Workspace

Adobe Creative Suite

3D printing hardware

Video/audio production tools

Descrizione del lavoro

CREATIVE EXPERIENCE ASSISTANT RFT

Digital Library Full Time Saint Louis, MO, US

Salary Range: $19.74 To $19.74 Hourly

St. Louis Public Library's Central, Julia Davis, and Barr Branches are seeking a Creative Experience Assistant. Creative Experiences are digital makerspaces located at those three libraries. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate connects the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis.

The Creative Experience Assistant is enthusiastic, patient, and committed to excellent customer service and is comfortable working with the public and providing technology-related assistance.

In this role you will:

• Assist customers with the utilization of Creative Experience computers, 3D printers, large format printers, laser cutters, virtual reality, recording rooms, and other related equipment.
• Assist in facilitating or leading training sessions and programs for staff and customers on Creative Experience resources
• Troubleshoot Library equipment
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments

You will need to be:

• Focused on providing excellent customer service and able to assist customers with different levels of technology proficiency
• Organized, detail-oriented, and able to quickly learn new software and hardware for creative applications
• Able to adapt to a new location with short notice based on coverage needs

You will need to have:

• At least six months of experience and/or training, or an Associate's Degree or equivalent from a two-year college or technical school.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.

Computer Skills and knowledge of:

• Windows 11
• Mac OS
• Microsoft Office (Word, Excel, and Powerpoint)
• Digital Library Programs (OverDrive, Hoopla, and Freegal)
• GSuite (Google Docs, Sheets, Gmail)
• Chromebooks
• Social media
• Cloud storage
• Digital creative software and hardware (including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling and 3D printers)

Benefits include:

• Competitive pay rate starting at $19.74 per hour
• Medical, dental, and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis
• 457(b) Deferred Compensation Plan
• Professional development

Hours for this position are:

40 hours per week, evening and weekend availability required

About Creative Experience:

Creative Experience is a digital makerspace available to all ages for free. Creative Experience spaces are located at Central Library (1301 Olive Street), Barr Library (1701 South Jefferson), and Julia Davis Library (4415 Natural Bridge Avenue). In our spaces, you will find resources for 3D printing and modeling, animation, audio production, game development, graphic and web design, image editing, large format printing, laser cutting, recording rooms, video production, and virtual reality.