Community Tech Coach: Digital Learning & Lab Support

Lead For America; Seattle (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Living stipend

Education Award (Segal)

Healthcare coverage

Childcare benefits

Student loan forbearance

Fully-funded ACC Winter Institute

Job summary

Lead For America’s ACC program, in partnership with Seattle Housing Authority, seeks a Digital Learning Assistant to ensure computer labs are welcoming, functional, and well‑maintained while residents build confidence with technology.

You will recruit and train resident volunteers, support digital navigation for benefits and housing resources, and help maintain mobile lab apps, performing activities under supervision to strengthen community access to opportunity.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Passion for service and helping neighbors access digital tools.

Responsibilities

• Lab Management — Assist staff with operating and maintaining computer labs in low income housing communities, ensuring spaces are welcoming, functional, and accessible
• Volunteer Recruitment — At staff direction, train and support resident volunteers to support lab operations and maintain consistent open hours
• Volunteer Training — Train volunteers to open, monitor, and assist in the labs, including basic troubleshooting and resident support
• Resident Support — Provide basic help with computer use, email setup, printing, and simple troubleshooting
• Digital Skills Instruction — Assist residents in learning foundational computer skills such as navigation, typing, internet use, and accessing online services
• Digital Navigation — Support residents with digital navigation services, including accessing benefits, job applications, and online housing resources by providing information, coaching, and referrals as appropriate
• Device Maintenance — Assist staff with performing basic updates on desktops, laptops, and tablets to keep equipment secure and functioning well
• Mobile Lab Management — Assist staff with maintaining and supporting the mobile lab app used for device checkout and tracking
• App Maintenance — Assist staff with maintaining and updating approved service tracking applications used to support program operations and ensure accurate service data

Skills

Communication

Teamwork

Independence

Community Development

Education

High School Diploma or GED

Job description

Lead For America’s ACC program, in partnership with Seattle Housing Authority, seeks a Digital Learning Assistant to ensure computer labs are welcoming, functional, and well‑maintained while residents build confidence with technology.

You will recruit and train resident volunteers, support digital navigation for benefits and housing resources, and help maintain mobile lab apps, performing activities under supervision to strengthen community access to opportunity.