Digital Literacy Coach

Hampton Roads Community Action Program; Chesapeake (VA); On-site; USD 27,000 - 38,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Job summary

Hampton Roads Community Action Program seeks a Digital Literacy Coach to recruit, assess, enroll, coach, and train participants in digital literacy and workplace readiness. The role centers on delivering Northstar curriculum, ACT WorkKeys prep, and workforce services to help participants gain employment and economic mobility.

Work locations include Chesapeake, Norfolk, and Hampton agency sites. Travel is expected locally; schedule includes early mornings, evenings, and weekends.

Qualifications

• Experience in workforce development and adult learning principles.
• Ability to coach individuals and manage caseloads.
• Experience with outreach, recruitment, and participant enrollment.

Responsibilities

• Recruit and enroll participants and conduct eligibility assessments.
• Provide digital literacy instruction using Northstar curriculum and related programs.
• Deliver WorkKeys and NCRC preparation and coaching.
• Provide job search services, resume development, and interview coaching.
• Maintain participant documentation and case notes in the agency system.

Skills

Adult learning

Coaching

Outreach & recruitment

Education

Associate's Degree or related field

Tools

Office365

Kahoot

NearPod

Google Classroom

Basecamp

Job description

Chesapeake, United States | Posted on 08/03/2026

Department: Program Operations

Reports To: Chief Operating Officer

FLSA Status: Non-Exempt

Salary: $23.50 per hour (20 hours per week)

Work Location: Chesapeake, Norfolk, and Hampton agency sites.

WORKING SCHEDULE: This position is designated as non-essential and will not berequired to report to the office during inclement weather. The coach will be issued amobile devices to manage day, evening, and weekend programming at various agency sites. This position will be responsible for attending early morning, evening, and weekend events as assigned. Travel is expected: 75% local and 5% non-local.

SUMMARY

The Digital Literacy Coach is responsible for recruiting, assessing, enrolling, coaching, andtraining individuals seeking to improve their digital literacy, workplace readiness, careerdevelopment, and employment outcomes. The Coach will facilitate the Northstar DigitalLiteracy Curriculum, Workplace Excellence Series, and ACT WorkKeys National Career Readiness Certificate (NCRC)programming while providing individualized coaching and case management services. The position focuses on helping participants develop the digital andworkplace competencies necessary to obtain employment, advance in their careers, access online services, and achieve greater economic self-sufficiency. The Coach will build partnerships with Local Departments of Social Services (LDSS), workforce development organizations,educational institutions, employers, financial institutions, and community organizations tosupport participant success. The ideal candidate demonstrates a passion for adult learning,workforce development, digital inclusion, and helping individuals overcome barriers toemployment and economic mobility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties within the scope of this position may be assigned.

Participant Recruitment and Enrollment

• Conduct outreach and recruitment activities to identify eligible participants.
  
• Screen applications, conduct eligibility assessments, and complete participant enrollment.
  
• Conduct program orientations and participant assessments.
  
• Develop Individual Digital Success Plans and Career Readiness Plans for participants.
  
• Maintain active participant caseloads and provide ongoing follow-up services.
  

Digital Literacy Instruction

• Facilitate Northstar Digital Literacy assessments, curriculum modules, and ce1tification activities.
  
• Provide instruction in:
  
• Basic Computer Skills, Internet Fundamentals
  
• Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
  
• Email Communication, Information Literacy
  
• Online Safety and Cybersecurity, Social Media Literacy
  
• Supporting K-12 Distance Learning
  
• Telehealth and Online Services Access
  
• Proctor assessments and support participants in earning Northstar Digital Literacy credentials.
  
• Track participant completion and credential attainment.
  

ACT WorkKeys and Career Readiness Services

• Provide instruction in:
  
• Applied Mathematics
  
• Graphic Literacy
  
• Workplace Documents
  
• Assist participants with scheduling and preparation for ACT WorkKeys assessments.
  
• Support participants in obtaining Bronze, Silver, Gold, and Platinum National Career Readiness Certificates (NCRC).
  
• Utilize WorkKeys assessment results to develop individualized employment and career pathways.
  

Workforce Development Services

• Provide job search services, career counseling, training, employment preparation, and referral services.
  
• Assist participants with resume development, cover letters, interview preparation, and online job applications.
  
• Support participants in career exploration and occupational planning.
  
• Identify employment opportunities and collaborate with employers seeking qualified candidates.
  
• Coordinate job fairs, hiring events, employer presentations, and workforce seminars.
  

Participant Coaching and Case Management

• Conduct individualized coaching sessions to support participant success.
  
• Provide referrals to supportive services as needed.
  
• Monitor participant progress toward educational, employment, credentialing, and personal goals.
  
• Document participant interactions, assessments, progress notes, and outcomes in EmpowOR.
  
• Create and maintain participant portfolios and service records.
  

Program Administration

• Maintain accurate program records and participant files.
  
• Ensure all participant data is entered timely and accurately into EmpowOR and other required systems.
  
• Prepare monthly, quarterly, and annual reports.
  
• Monitor progress toward grant outcomes and performance goals.
  
• Ensure compliance with all agency, state, federal, and grant requirements.
  

Other Duties

Perform additional duties as assigned to support HRCAP's mission and strategic objectives

SUPERVISORY RESPONSIBILITIES

None

INFORMATION PRIVACY AND SECURITY

This associate may have access to Confidential Information (CI) and is required to be familiar with the HRCAP's Privacy policy related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

CERTIFICATES, LICENSES, REGISTRATIONS

Current state driver's license, proof of current auto insurance coverage, satisfactory driving

record and working vehicle required. Agency will assist with required Workforce Development credentials. Criminal record check and credit report may be required for employment.

STANDARDS FOR MEASURING PERFORMANCE

The effectiveness of the performance of the Digital Literacy Coach will be measured by the following standards but not limited to:

• Ensure all reports and required documentation are submitted by established deadlines.
  
• Maintain accurate and timely participant documentation in EmpowOR.
  
• Develop Individual Digital Success Plans for all enrolled participants within 30 days of enrollment.
  
• Conduct a minimum of fifteen (15) participant coaching sessions per week.
  
• Facilitate a minimum of:
  
• Twenty-four (24) Northstar Digital Literacy workshops annually.
  
• Twenty-four (24) Workplace Excellence workshops annually.
  
• Twelve (12) ACT WorkKeys preparation workshops annually.
  
• Achieve annual enrollment goals established by management and funding sources.
  
• Ensure at least 75% of enrolled participants complete one or more Northstar Digital Literacy modules.
  
• Ensure participants earn Northstar Digital Literacy credentials, Workplace Excellence certificates, and ACT WorkKeys National Career Readiness Certificates according to grant performance measures.
  
• Support participants in obtaining employment, retaining employment, advancing careers, or enrolling in education and training opportunities.
  
• Submit monthly activity, recruitment, training, and outcome reports to management.
  
• Maintain positive relationships with employers, community partners, LDSS agencies, and workforce stakeholders.
  
• Demonstrate effective stewardship of agency resources and compliance with all grant requirements.
  
• Other performance measures as identified by management.
  

Requirements

QUALIFICATIONS

Working knowledge of workforce development, adult learning principles, digital literacyinstruction, and employment readiness programming. Demonstrated oral and writtencommunication skills, presentation skills, and the ability to motivate and coach individuals from diverse backgrounds. Moderate to advanced computer proficiency is required, including experience using Microsoft Office 365 applications, virtual learning platforms, online assessment tools, and participant management systems. Experience with successful outreach, recruitment, andcommunity engagement efforts is preferred. The successful candidate must be able to effectively work with TANF, TANFMEW, SNAP Employment & Training participants, unemployed and underemployed adults, veterans, opportunity youth, and other individuals seeking workforceadvancement.

EDUCATION and/or EXPERIENCE

• Associate's Degree in a field related to Business Administration, Accounting, or two-year comparable experience or college-credit equivalent, and/or certifications in related fields. BA preferred.
  
• Experience as a Financial Advisor, Loan Officer, Credit Counselor
  
• Experience using Office365, Kahoot, NearPod, Google Classroom, and Basecamp
  

Employee Assistance Program (EAP): Eligible part-time employees have accessto the Employee Assistance Program, including up to three (3) confidentialcounseling sessions per issue at no cost.

Additional details are provided in the HRCAP Employee Handbook and SummaryPlan Documents.