Digital Learning Assistant (Seattle Housing Authority) - ACC Member

Lead For America; Seattle (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Living stipend

Education Award (Segal)

Healthcare coverage

Childcare benefits

Student loan forbearance

Fully-funded ACC Winter Institute

Job summary

Lead For America’s ACC program, in partnership with Seattle Housing Authority, seeks a Digital Learning Assistant to ensure computer labs are welcoming, functional, and well‑maintained while residents build confidence with technology.

You will recruit and train resident volunteers, support digital navigation for benefits and housing resources, and help maintain mobile lab apps, performing activities under supervision to strengthen community access to opportunity.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Passion for service and helping neighbors access digital tools.

Responsibilities

• Lab Management — Assist staff with operating and maintaining computer labs in low income housing communities, ensuring spaces are welcoming, functional, and accessible
• Volunteer Recruitment — At staff direction, train and support resident volunteers to support lab operations and maintain consistent open hours
• Volunteer Training — Train volunteers to open, monitor, and assist in the labs, including basic troubleshooting and resident support
• Resident Support — Provide basic help with computer use, email setup, printing, and simple troubleshooting
• Digital Skills Instruction — Assist residents in learning foundational computer skills such as navigation, typing, internet use, and accessing online services
• Digital Navigation — Support residents with digital navigation services, including accessing benefits, job applications, and online housing resources by providing information, coaching, and referrals as appropriate
• Device Maintenance — Assist staff with performing basic updates on desktops, laptops, and tablets to keep equipment secure and functioning well
• Mobile Lab Management — Assist staff with maintaining and supporting the mobile lab app used for device checkout and tracking
• App Maintenance — Assist staff with maintaining and updating approved service tracking applications used to support program operations and ensure accurate service data

Skills

Communication

Teamwork

Independence

Community Development

Education

High School Diploma or GED

Job description

The AmeriCorps Member serves in a direct service and capacity‑building role. The Member may not independently manage computer lab operations, supervise staff or volunteers, perform advanced information technology administration, engage in fundraising or grant writing, or perform duties that duplicate, displace, or supplant employees or contractors.

Note: This is a full‑time ACC AmeriCorps position with the Seattle Housing Authority.

About the American Connection Corps:

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands‑on experience, build in‑demand skills, and explore career pathways while making a tangible impact in their communities.

About The Seattle Housing Authority

The mission of the Seattle Housing Authority is to enhance the Seattle community by creating and sustaining decent, safe and affordable living environments that foster stability and self‑sufficiency for people with low incomes.

Position Overview

The AmeriCorps Digital Learning Assistant supports digital access and learning in low‑income housing communities. This role ensures computer labs are welcoming, functional, and well‑maintained while helping residents build confidence with technology. The position also strengthens community engagement by recruiting and training resident volunteers, supporting digital navigation needs, and maintaining essential technology systems such as mobile lab checkout apps.

All activities will be performed under the guidance and supervision of program staff.

Key Responsibilities

The ACC Member will:

• Lab Management — Assist staff with operating and maintaining computer labs in low income housing communities, ensuring spaces are welcoming, functional, and accessible
• Volunteer Recruitment — At staff direction, train and support resident volunteers to support lab operations and maintain consistent open hours
• Volunteer Training — Train volunteers to open, monitor, and assist in the labs, including basic troubleshooting and resident support
• Resident Support — Provide basic help with computer use, email setup, printing, and simple troubleshooting
• Digital Skills Instruction — Assist residents in learning foundational computer skills such as navigation, typing, internet use, and accessing online services
• Digital Navigation — Support residents with digital navigation services, including accessing benefits, job applications, and online housing resources by providing information, coaching, and referrals as appropriate
• Device Maintenance — Assist staff with performing basic updates on desktops, laptops, and tablets to keep equipment secure and functioning well
• Mobile Lab Management — Assist staff with maintaining and supporting the mobile lab app used for device checkout and tracking
• App Maintenance — Assist staff with maintaining and updating approved service tracking applications used to support program operations and ensure accurate service data

The AmeriCorps Member serves in a direct service and capacity‑building role. The Member may not independently manage computer lab operations, supervise staff or volunteers, perform advanced information technology administration, engage in fundraising or grant writing, or perform duties that duplicate, displace, or supplant employees or contractors.

Learning & Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A week‑long virtual orientation with the national cohort to kick off the service year
• A week‑long, in‑person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice‑monthly virtual training on skills for service, including project management, asset‑based community development, grant writing, and serving vulnerable populations, plus self‑paced curricula with opportunities to earn badges and credentials
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice‑monthly peer pod meetings for networking and professional development
• Access to a national network of ACC Members, alumni, and community partners

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Interest in gaining experience in community development or digital inclusion

Eligibility

• Be a U.S. Citizen, National, or Lawful Permanent Resident
• Hold a high school diploma or GED equivalent
• Be 17 years of age or older by the start of service
• Have not already served four (4) or more AmeriCorps State/National terms.

Timeline

We are currently recruiting Members to serve from December 7th, 2026 - August 13th, 2027. Members will serve full‑time (approximately 40 hours per week), completing 1200 hours of service over the course of the term.

Benefits

Full‑time ACC Members receive:

• A $23,300 living stipend (dispersed bi‑weekly over the course of the service term)
• A $5,220 Segal Education Award through AmeriCorps, which can be applied to education‑related expenses after the program concludes (including repayment of qualifying student loans)
• Healthcare coverage (if applicable)
• Access to childcare benefits
• Student loan forbearance during your year of service
• Fully-funded ACC Winter Institute druing the year

Non-Discrimination

This institution operates in accordance with Federal and AmeriCorps civil rights and non‑discrimination requirements. This program is available to all. All program documents, including compliance history information, may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact us at [e-mail]

Note: The ACC program does not offer part‑time or remote member positions at this time.