Community Solutions Customer Service Representative I

Charter Communications; San Diego (CA); On-site; USD 27,552 - 47,596; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Incentive-based compensation like bonuses

Job summary

Charter Communications is looking for a customer service representative in San Diego, California. This role offers the chance to make a significant impact on customer satisfaction while providing support for Spectrum's Community Solutions products.

The ideal candidate will possess strong communication skills, a high school diploma, and prior customer service experience. The position involves troubleshooting various issues and managing account-related inquiries, with a pay range of $20.00 to $34.55.

Qualifications

• Ability to use personal computer and relevant software.
• Experience in cable operations or telecommunications preferred.
• Strong follow-up, accuracy, multitasking, and attention to detail.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues.
• Manage account activation, maintenance, and billing concerns.
• Recommend upgrades based on customer needs.

Skills

Customer service and sales experience

Complex problem-solving abilities

Strong verbal and written communication skills

Ability to read, write, speak, and understand English

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Eligibility

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Overview

Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.

How You'll Make an Impact

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions

• Office environment with various schedules including holidays

Required Qualifications

• High school diploma or equivalent
• Customer service and sales or retention experience
• Ability to read, write, speak and understand English
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
• Proficiency in billing systems
• Strong verbal and written communication skills
• Complex problem solving abilities
• Quick thinking, goal orientation, ambition and determination
• Strong follow-up, accuracy, multitasking and attention to detail
• Positive phone demeanor and excellent customer service
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

• 1+ years working in cable operations or telecommunications call center

Compensation & Benefits

The base pay for this position generally is between $20.00 and $34.55. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of incentive-based compensation such as bonuses.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

EEO Statement

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.