Inbound Sales Specialist — High Earning Potential with Incentives

Charter Communications; Greensboro (NC); On-site; USD 40,000 - 110,000; Full time

Benefits offered by this job

Incentives

Spectrum service discounts

Job summary

Charter Communications' Spectrum brand is seeking a sales-driven agent in Greensboro, NC to guide customers toward the right Spectrum bundles and deliver real value in every interaction.

You will meet weekly and monthly sales targets, learn product features, and build loyalty with customers while navigating billing questions and service options. This role requires a high school diploma and 1+ year of sales or customer service experience.

Qualifications

• 1+ year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success.
• 1+ year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending the best Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience.

Skills

Sales experience

Customer service

Communication skills

Closing sales

Needs analysis

Billing systems

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

Billing software

Job description

Charter Communications' Spectrum brand is seeking a sales-driven agent in Greensboro, NC to guide customers toward the right Spectrum bundles and deliver real value in every interaction.

You will meet weekly and monthly sales targets, learn product features, and build loyalty with customers while navigating billing questions and service options. This role requires a high school diploma and 1+ year of sales or customer service experience.