Inbound Sales Specialist: Bundles & High Incentives

Spectrum Community Solutions; Greensboro (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives

Job summary

Spectrum Community Solutions is hiring in Greensboro for a customer sales role. You will engage customers, assess needs, and recommend Spectrum cable, internet, home phone and mobile solutions. The position emphasizes meeting sales targets and delivering exceptional service.

You will educate customers on bundled features, build loyalty, and handle billing inquiries with professionalism. The role includes variable hours, including weekends, in an office setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year of sales experience in voice, data or video solutions.
• 1+ year of customer service or call center experience.
• 0.5 year of sales experience or 0.25 year demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction.

Skills

Bilingual: English & Spanish

Needs analysis

Closing sales

Interpersonal communication

Customer service skills

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum Community Solutions is hiring in Greensboro for a customer sales role. You will engage customers, assess needs, and recommend Spectrum cable, internet, home phone and mobile solutions. The position emphasizes meeting sales targets and delivering exceptional service.

You will educate customers on bundled features, build loyalty, and handle billing inquiries with professionalism. The role includes variable hours, including weekends, in an office setting.