Community Solutions Support Specialist I

Spectrum; San Diego (CA); Presencial; USD 28.000 - 48.000; Jornada completa

Descripción de la vacante

Spectrum is hiring for a customer service role in San Diego. You will guide customers through Spectrum’s Community Solutions products, troubleshoot Video, Internet, and Streaming issues, and manage billing with a focus on building long-term relationships.

The position emphasizes strong communication, problem solving, and the ability to upsell appropriate upgrades while meeting sales targets. Join Spectrum’s team to deliver seamless connectivity and service.

Formación

• Reads, writes, speaks, and understands English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice services.
• Proficient with billing systems and account management tools.
• Strong verbal and written communication skills.
• Ability to solve problems and think quickly on your feet.

Responsabilidades

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns via phone support.
• Recommend upgrades and solutions based on customer needs to increase product value.
• Process orders and navigate account systems for new sales and updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build relationships.
• Meet sales activity goals and stay updated on Spectrum product offerings.

Conocimientos

English proficiency

Spectrum products knowledge

Billing systems

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Customer service

PC skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Intranet navigation

Descripción del empleo

Spectrum is hiring for a customer service role in San Diego. You will guide customers through Spectrum’s Community Solutions products, troubleshoot Video, Internet, and Streaming issues, and manage billing with a focus on building long-term relationships.

The position emphasizes strong communication, problem solving, and the ability to upsell appropriate upgrades while meeting sales targets. Join Spectrum’s team to deliver seamless connectivity and service.